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Ko-Lanta Hotel Reservation Ko-Lanta Hotel Reservation

Privacy Policy & Disclaimer

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At ko-lanta.org, we are committed to protecting the security and privacy of any personally identifiable information ("PII") provided to us by users of this website. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

What Information We Collect

In an effort to keep our service as simple and easy to use as possible, we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. On all our web pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you request.

We collect PII when the users of this website:

  • Make a booking
    We collect the user's full name, email address and phone number each time reservarion is made via our site. We will also collect credit card information, including card number, card type, security number, accommodation purchased through our site.
  • Surveys, promotions and competition information
     We may offer site visitors or newsletter recipients an opportunity to participate in a survey, promotion or competition. The information we collect when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
  • Subscribe to our newsletter
    We will use the user's email address whenever a reservation is made trhough our site or request a downloadable travel guide to subscribe you to our  newsletter. You are free to unsubscribe to our newsletter at any time.
  • Contact with us
    We may collect the user's full name, email address and/or telephone number whenever the user of this site submit an enquiry or suggestion, or request assistance with a booking.

Other information we collect:

  • Statistical information
    When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any PII.
  • Cookies
    We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our web pages. We collect information on the web pages visited by our customers to help us continue to improve our services.
    Cookies are pieces of information that our web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many websites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

    You can delete cookies from your computer at any time (see your internet browser's help menu for more information); however, this will remove all cookies and not just those associated with our site. You can individually remove a cookie that connects a property to your shortlist by clicking the remove option when the property appears in your shortlist.

How We Use Your Information

We use your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on our site may be used to:

  • Purchase of products or services
    Information collected when you purchase from us is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
  • Send newsletter email
    We will only send newsletters to people that have opted in to receive them (including by accepting the booking terms and conditions on our site).
  • Communications with you
    We will use your email address and/or telephone number to contact you when you submit a question or suggestion or if we have a need to contact you in connection with your booking.We may use your email address and booking information to inform you of additional services and special offers, and to build features that will make the service easier and more personalized for you to use. At your request, we will not send any information or offers unrelated to your specific booking. At your request, we will send your booking information to your email address or other nominated contact method subject to our customer identity verification procedures being satisfied.

Disclaimer

All the travel and hotel information on this website is provided by our affiliates partners and suppliers of the particular products and services. The information may change without notice; therefore, check the accuracy of the information with the relevant supplier before making use of it.

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